Digital Patient Support Specialist - Remote

Overview

As a Digital Patient Support Specialist at Ways2Well, you will provide exceptional customer service and support to patients throughout their healthcare journey.

In Short

• Deliver outstanding customer service to patients.
• Guide patients through their treatment plans and appointments.
• Act as a liaison between patients and healthcare providers.
• Assist with scheduling and processing orders.
• Maintain accurate patient records using EHR systems.
• Communicate effectively via phone, email, and digital platforms.
• Identify and escalate urgent patient concerns.
• Ensure compliance with healthcare regulations.
• Meet performance indicators and service agreements.
• Support a patient-focused environment.

Requirements

• Exceptional written and verbal communication skills.
• 1-2 years of call center experience, preferably in healthcare.
• Strong multitasking and organizational skills.
• Patient-focused mindset and desire to help others.
• Experience with EHR systems is a plus.
• Ability to adapt to new technologies.

Benefits

• Mission-driven company making a real impact.
• Collaborative and supportive team environment.
• Opportunities for professional growth.
• Competitive salary and benefits package.