Programme Success & Learner Insights Officer - Remote

Overview

FourthRev is looking for an experienced and strategic Programme Success & Learner Insights Officer to drive innovation and deliver excellence across the learner journey for our expanding Career Accelerator portfolio. This role is ideal for someone who thrives in fast-moving environments, can scale systems and services effectively, and brings a careers-first mindset to student success.

You’ll lead a high-performing team and be accountable for the performance of the full learner journey—from onboarding to completion—with a clear focus on satisfaction, engagement, and career outcomes. Your work will shape not only the student support model but also the philosophy behind FourthRev’s approach to transformative education.

In Short

• Deliver strategic leadership in designing and scaling the learner experience.
• Oversee student satisfaction and retention metrics.
• Enable a culture of continuous improvement and impact.
• Launch scalable models for new programmes and learner personas.

Requirements

• Manage, coach, and develop the Student Success team to deliver impactful, learner-centred experiences.
• Foster a performance-driven and outcomes-focused culture.
• Act as the point of escalation for complex learner cases.
• Refine and scale systems to enhance student support operations.
• Build team capability aligned with evolving models and learner needs.

Benefits

• Lead the delivery of high-impact learner journeys across all Career Accelerators.
• Focus on onboarding, orientation, and progression strategy.
• Collaborate with Product teams to align support with programme design.
• Develop learner-facing assets, content, and community engagement initiatives.