Customer Success Insights Senior - Remote

Overview

The Customer Success Insights Senior plays a crucial role in understanding client needs and delivering insights that drive business growth. This position involves collaborating with major brands and retailers to provide actionable recommendations based on data analysis.

In Short

• Work with major brands and retailers in the FMCG sector.
• Establish strong client relationships to understand their business priorities.
• Deliver insights and recommendations based on data analysis.
• Manage client onboarding and training for analytics tools.
• Become a category expert and engage with key market trends.
• Challenge client hypotheses and provide new perspectives.
• Maintain clear communication with stakeholders.
• Utilize tools such as Microsoft Excel and PowerPoint.
• Participate in a supportive training program.
• Flexible working environment with a hybrid model.

Requirements

• 5-7 years of experience in a relevant field.
• Strong verbal and written communication skills.
• Excellent time management and prioritization abilities.
• Confident in numerical analysis and problem-solving.
• Attention to detail and accuracy in work.
• Ability to build relationships with clients and colleagues.
• Experience in an analytical environment.
• Understanding of the FMCG industry and trends.
• Proficient in Microsoft Excel and PowerPoint.
• Fluent in Spanish and proficient in English.

Benefits

• Flexible working environment.
• Career and learning development opportunities.
• Impact on the growth of major FMCG manufacturers.
• Access to a supportive training program.