Senior Customer Success Lead - Remote

Overview

The Senior Customer Success Lead will be responsible for building relationships with event partners in the United States, ensuring they thrive with Tixel by providing attentive support and showcasing the full value of the platform.

In Short

• Provide white glove service to onboard event partners.
• Run point on commercial conversations including agreements and renewals.
• Forge strong relationships with key stakeholders in the live events ecosystem.
• Synthesize feedback from partners to influence product and strategy.
• Understand the music and live events landscape.
• Identify growth opportunities and strategic partnerships.
• Provide technical support for ticketing integrations.
• Manage live event relationships with composure.
• Proactively solve challenges and own outcomes.
• Mentor team members in customer success.

Requirements

• Experience in customer success teams.
• Strong understanding of live events.
• Ability to manage multiple priorities effectively.
• Proactive and solution-oriented mindset.
• Excellent communication skills.
• Adaptability to fast-paced environments.
• Technical proficiency with ticketing systems.
• Strong relationship-building skills.
• Strategic thinking abilities.
• Organizational skills.

Benefits

• Fast-paced, high-energy team environment.
• Ownership over responsibilities and impact on success.
• Diverse and family-friendly workplace.
• Flexible work environment.
• Extra personal day off every month.
• Monthly ticket allowance.
• Investment in personal development.