Global Customer Support Manager - Remote

Overview

As our Global Customer Support Manager, you’ll be a key player in creating an unforgettable experience for our fans, leading a high-impact global team and evolving our fan support strategy.

In Short

• Lead and inspire a high-performing global Community Support team.
• Use data-backed insights to develop sustainable solutions for fan issues.
• Forecast and manage resources efficiently to meet seasonal demand.
• Innovate and implement deflection tools for customer support.
• Leverage AI and Zendesk expertise to optimize support operations.
• Collaborate with teams across Product, Marketplace Experience, and Marketing.

Requirements

• Expert with help desk software and AI in customer support.
• Skilled at motivating and managing a remote team.
• Adept at workforce planning and scheduling.
• Data-driven innovator focused on process enhancement.
• Strong interpersonal skills for effective communication.
• Collaborative team player across departments.

Benefits

• Fast-paced, high-energy team environment.
• True ownership over your area of responsibility.
• Family-friendly and flexible work environment.
• Extra personal day off every month.
• Monthly ticket allowance.
• Investment in your development with a ‘level-up’ allowance.