Client Service Analyst - Remote

Overview

The Client Service Analyst role at RRD involves coordinating continuous improvement activities aimed at enhancing operational efficiency and quality performance.

In Short

• Analyze and interpret data to identify process improvement opportunities.
• Prepare visual aids like reports and charts to summarize findings.
• Ensure compliance with company standards in documentation.
• Monitor process effectiveness and compliance with standards.
• Assist in planning and delivering training on quality and processes.
• Lead and participate in improvement projects as needed.
• Perform related duties and participate in special projects.

Requirements

• Strong problem-solving skills and ability to apply proven solutions.
• Timely and accurate delivery of outcomes with guidance.
• Proficient in Microsoft Windows, MAC, and technical tools.
• Advanced knowledge of Excel, Word, and Business Objects/CRDM.
• Excellent verbal and written communication skills.
• Understanding of general business concepts.
• Bachelor's degree in a relevant field.
• 3+ years of relevant work experience.
• Preferred knowledge of digital print and EDI workflows.

Benefits

• Confidential handling of personal information according to EEO guidelines.
• Employment contingent upon successful background and drug screening.
• Equal Opportunity Employer, including disability/veterans.