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Client Service Analyst II - Remote

Posted 2 days ago
Customer Service
Full Time
Brazil

Overview

The Client Service Analyst II role at Global Payments involves assisting clients with their inquiries and issues related to payment solutions, and requires a strong understanding of technical changes and effective communication.

In Short

  • React to moderately complex client inquiries.
  • Conduct research to solve client issues.
  • Participate in calls with technical teams and clients.
  • Analyze and evaluate client-initiated changes.
  • Develop functional requirements for client customization.
  • Maintain communication with clients throughout the issue resolution process.
  • Work in a flexible, people-centered environment.
  • Join a Fortune 500® company with global reach.
  • Engage with teams from different countries.
  • Contribute to the innovation in payment technology.

Requirements

  • Bachelor's degree in Information Technology or related field.
  • Experience in client consulting and technical interactions.
  • Ability to communicate technical changes in business terms.
  • Advanced English proficiency in speaking, listening, and writing.
  • Strong problem-solving skills and attention to detail.

Benefits

  • Flexibility to work from home.
  • Attractive salary and benefits policy.
  • Inclusive and safe work environment.
  • Opportunities for professional development.
  • Work with a diverse team across the globe.

A.N

Active Network

TSYS Merchant Solutions, LLC, a part of Global Payments Inc., is a leading payments technology company that provides innovative software and services to facilitate seamless financial transactions for businesses and consumers worldwide. With a commitment to delivering best-in-class payment solutions, the company supports over 3 million businesses and 1,300 financial institutions, enabling them to grow confidently in a dynamic marketplace. Headquartered in Georgia, Global Payments operates in over 100 countries and employs nearly 24,000 professionals dedicated to enhancing the efficiency of payment processes across various channels. The company values diversity and inclusion, offering equal employment opportunities to all individuals.

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