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Client Service Analyst I - Remote

Posted 3 weeks ago
Customer Service
Full Time
Mexico

Overview

The Client Service Analyst I role focuses on delivering exceptional client experiences in the payments technology industry, ensuring client satisfaction through proactive engagement and relationship management.

In Short

  • Deliver relationship management support to clients.
  • Proactively engage with at-risk clients to retain them.
  • Utilize CRMs like Salesforce and Netsuite for client management.
  • Resolve client concerns and address escalations effectively.
  • Conduct pricing reviews and negotiate plans with clients.
  • Assist with client experience campaigns and escalations.
  • Respond to inquiries via IM, phone, and email.
  • Maintain ongoing relationships with high-profile clients.
  • Collaborate with internal departments for client support.
  • Work under supervision with detailed instructions.

Requirements

  • Bachelor's Degree or equivalent experience.
  • Typically 4 years of relevant experience in the credit card industry preferred.
  • Proficiency in GSuite, Gmail, Excel, Microsoft, Netsuite, Salesforce.
  • Effective communication skills, both written and oral.
  • Ability to solve problems using good judgment.
  • Technical aptitude to understand and communicate changes.
  • Experience in client relationship management.
  • Strong negotiation skills.
  • Empathy and interpersonal communication skills.
  • Ability to work on problems of limited scope.

Benefits

  • Opportunity to work in a leading payments technology company.
  • Collaboration with a global team.
  • Engagement in a dynamic work environment.
  • Potential for professional growth and development.
  • Access to innovative technologies and solutions.

E.P.M.S.D.R.D.C

EVO Payments Mexico, S. de R.L. de C.V

EVO Payments Mexico, S. de R.L. de C.V is a part of Global Payments Inc., a leading payments technology company that enables millions of people to move money between buyers and sellers through innovative payment solutions. With a global presence in over 100 countries and a workforce of nearly 24,000 employees, Global Payments serves more than 3 million businesses and 1,300 financial institutions, providing best-in-class technology and software solutions. The company is dedicated to client advocacy, delivering exceptional experiences that drive business success through collaboration and proactive engagement. Committed to diversity and inclusion, Global Payments fosters a culture of innovation and excellence in the payments industry.

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