Client Services Analyst - Remote

Overview

The Client Services Analyst role at Crypto.com involves providing exceptional support to a global client base in a fast-paced trading environment. Ideal for individuals with strong interpersonal skills and a passion for customer service, this entry-level position does not require a finance background.

In Short

• Provide client support for the CDNA Chicago office.
• Address queries from international clients on various products.
• Assist clients with account and trading queries via email and live chat.
• Provide first line technical support for IT-related issues.
• Maintain procedure manuals and documentation.
• Identify potential risks and escalate issues to management.
• Collaborate with non-client facing departments.
• Adapt to fast-moving procedural and technological changes.
• 3-4 years of experience in a customer-facing role required.
• Fluency in English and a proactive attitude are essential.

Requirements

• A degree-level education.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks with conflicting deadlines.
• Basic math skills and knowledge of Salesforce/CRM are desirable.
• Excellent communication skills, both written and verbal.
• Ability to cope well under pressure.
• Flexible to work in shifts and non-standard hours.
• Proven experience with process improvement.
• Strong team ethos.
• Initiative in identifying problems and proposing solutions.

Benefits

• Competitive salary.
• Medical insurance with extended coverage for dependents.
• Attractive annual leave entitlement.
• Flexibility in work hours and remote setup.
• Internal mobility program for career growth.
• Crypto.com visa card provided upon joining.
• Supportive work culture with a focus on employee development.
• Opportunities for personal and professional growth.
• Engaging team environment.
• Commitment to diversity and inclusion.