Client Service Operations Analyst - Remote

Overview

The Client Service Operations Analyst is a self-starter who concurrently manages numerous tasks and projects for the entire Client Service organization. The Operations Specialist will coordinate and manage all necessary tasks and project work with cross-functional teams, including Internal Systems. The Operations Specialist possesses strong analytical and reporting skills in order to provide Client Service leadership with actionable insights.

In Short

• Assist Client Service leadership in the design and documentation of internal processes and procedures.
• Maintain and update all changes to the documented processes and procedures.
• Educate the Client Service staff on the changes, where applicable.
• Drive continuous improvement on all related processes, documents, and tools.
• Document and maintain all Client Service Operations Analyst processes.
• Support Client Service leadership with reporting needs in various areas.
• Coordinate with Client Service leadership to build insightful reports.
• Maintain training statistics for all trainings.
• Manage the Continuing Education tracking and reporting process.
• Provide insight on projects when needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
• 1-3 years of metrics and data report building experience.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of Salesforce and Looker.
• Working knowledge of Qualtrics and LMS proficiency.

Benefits

• Eligible for annual bonus program.
• Retirement contributions.
• Health insurance.
• Sick leave and parental leave.
• Paid time off.