Client Success Operations Analyst - Remote

Overview

We’re looking for a Client Success Operations Analyst with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The Client Success Operations Analyst will be responsible for our Customer Success Platform (ChurnZero) as well as supporting cross-functional organizational and internal initiatives, and Client Success data analytics. This person will be heavily cross-functional working not only with CS team members, but also counterparts in marketing, sales, and product.

In Short

• Oversee the administration, configuration, and support of the Customer Success Platform (CSP), ChurnZero.
• Ensure the platform meets the business's needs, providing mindful and scalable improvement opportunities.
• Partner with Client Success Leadership to implement and support various team strategies.
• Support Cross-Functional initiatives related to the CSP and data.
• Present Client Success data analytics on a routine basis to key stakeholders.
• Own administrative tasks necessary for the success of the team and business.
• Empower client success groups through onboarding, training, and support processes.
• Develop and maintain FAQs, Playbooks, documentation, and user guides.
• Self-motivated, self-starter with a zeal to win.
• Great communicator; strong oral and written skills.

Requirements

• ChurnZero experience as an Admin or power user (or comparable CSP platform).
• Preferred: SFDC, Zendesk, Jira, LearnUpon.
• Intermediate+ data analytics skills.
• Successful cross-functional collaboration.
• Understanding of Customer Success principles and goals.
• Attention to detail.

Benefits

• Flexible, remote work.
• Competitive salary and benefits package.
• Professional growth opportunities.
• Quality Medical, Dental, and Vision Insurance Plans.
• 401K Plan with Match.