Client Services Analyst - Remote

Overview

The Client Services Analyst is responsible for providing exceptional service and support to clients, working closely with the Customer Support/Success team to ensure high customer satisfaction.

In Short

• Respond to customer inquiries via email, chat, and phone.
• Provide technical support and troubleshoot issues.
• Manage client relations and direct complaints to relevant departments.
• Collaborate with the customer support team for effective issue resolution.
• Escalate complex issues as necessary.
• Identify opportunities to improve customer experience.
• Maintain accurate records of customer interactions.
• Provide reports to management regarding customer feedback.

Requirements

• High school diploma required; degree in business or related field preferred.
• 1-2 years experience in healthcare or medical services preferred.
• 3+ years in customer service or related field.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and collaboratively in a remote environment.
• Proficiency in Microsoft Office and CRM software.
• Experience with SaaS products is a plus.

Benefits

• Fair and competitive salary.
• Hybrid work setup.
• Performance bonuses.
• Attendance bonuses.
• HMO with 1 free dependent.