Client Services Analyst - Remote

Overview

The Client Services Analyst role at Crypto.com involves providing exceptional support to clients in a fast-paced trading environment, focusing on customer service and technical assistance.

In Short

• Deliver world-class support to a global client base.
• Address client queries related to various financial products.
• Provide first-line technical support for platform issues.
• Maintain procedure manuals and documentation.
• Identify and escalate potential risks or fraud.
• Collaborate with non-client facing departments.
• Adapt to fast-moving procedural and technological changes.
• Work flexible hours, including shifts and weekends.
• Ensure adherence to service level agreements (SLAs).
• Possess strong interpersonal skills.

Requirements

• 3-4 years of experience in a customer-facing role.
• Degree-level education.
• Fluency in English (verbal and written).
• Proactive attitude in resolving issues.
• Ability to interpret regulatory changes.
• Strong organizational and time management skills.
• Experience with Salesforce or CRM systems is desirable.
• Basic math skills are a plus.
• Attention to detail and ownership of responsibilities.
• Ability to work under pressure.

Benefits

• Vibrant and fun working culture.
• Opportunities for learning and growth.
• Dynamic work environment.
• Supportive team atmosphere.
• Potential for career advancement.