Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at RouteThis, you will drive the strategy and execution for Growth tier accounts, ensuring high customer satisfaction and renewal rates.

In Short

• Lead the strategy for customer success in Growth tier accounts.
• Understand executive priorities to tailor solutions.
• Manage a cross-functional client service team.
• Focus on ensuring high customer satisfaction (CSAT).
• Drive renewal rates for existing accounts.
• Work in a fast-paced, innovative environment.
• Collaborate closely with customers to enhance their experience.
• Contribute to revolutionizing the WiFi installation industry.
• Join a mission-driven team focused on customer success.
• Be part of a company with a market-leading platform.

Requirements

• Experience in customer success or account management.
• Strong understanding of B2B software solutions.
• Proven track record of driving customer satisfaction.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Experience in managing client relationships.
• Familiarity with customer support technologies.
• Ability to adapt in a fast-paced environment.
• Passion for innovation and customer success.

Benefits

• Opportunities for professional growth.
• Work in a collaborative and innovative environment.
• Be part of a mission-driven team.
• Competitive salary and benefits.
• Contribute to a growing industry.
• Flexible work arrangements.
• Access to cutting-edge technologies.
• Supportive company culture.
• Engagement in meaningful work.
• Chance to make an impact in the customer success field.