Technical Account Manager - Remote

Overview

As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows.

In Short

• Be customers' main technical contact throughout their contract.
• Responsible for project management of complex customer projects.
• Cooperate with Customer Experience and Sales organizations.
• Consult with the Rossum product team for continuous improvement.
• Senior TAMs should be able to do basic scripting in Python.
• Enjoy working with customers and exceeding their expectations.
• Deliver clear, structured, and convincing presentations.
• Frame difficult problems for easier analysis.
• Foster UX sensitivity to simplify workflows.
• Have strong problem-solving skills with a hands-on technical background.

Requirements

• Strong customer-facing skills.
• Hands-on technical background.
• Experience with SaaS products.
• Ability to communicate designs and ideas clearly.
• Enjoy project management and coordinating with stakeholders.
• Honest and data-driven opinions.
• Experience with API, integration, configuration, and customization.

Benefits

• Working with self-driven people in a diverse team.
• Gaining insight into back-office transformations.
• 80/20 split between base salary and variable compensation.
• Employee Stock Option Plan.
• Enjoyable working environment.
• High-end laptop and necessary tech.
• Flexibility, extra days off, parental leave, and sick days.