Remote Technical Support & Integration Onboarding Manager

Overview

The Remote Technical Support & Integration Onboarding Manager will be responsible for managing the onboarding of new integrations to the RoomPriceGenie platform, acting as a liaison between technical partners and the internal tech team, and providing support during the integration process.

In Short

• Manage certification and testing of new integrations.
• Provide support to technical partners and troubleshoot issues.
• Collaborate with cross-functional teams for seamless integration execution.
• Maintain documentation and knowledge base articles.
• Communicate updates and training materials to partners.
• Foster effective communication across teams.
• Act as a connection between tech team and customers.
• Utilize APIs and technical tools for effective communication.

Requirements

• Basic understanding of APIs (REST API) and log files (JSON, XML).
• Familiarity with technical platforms like Postman.
• Experience with ticketing systems (e.g., Hubspot).
• Strong organizational and project management skills.
• Excellent communication skills in English.
• Customer-focused with a passion for exceptional service.
• Ability to manage multiple projects simultaneously.
• Team player with a proactive attitude.

Benefits

• Flexible remote work options.
• Collaborative team environment.
• Opportunities for personal and professional growth.
• Extra vacation days for loyalty.
• Birthday off to celebrate your special day.
• Flexible working hours for work-life balance.
• Access to mental health resources like Headspace.