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Technical Onboarding Manager - Remote

Posted 49 weeks ago
Customer Service
Full Time
Worldwide

Overview

Recast Software is seeking a Technical Onboarding Manager to lead customers through their onboarding journey, ensuring a smooth transition and successful implementation of our solutions.

In Short

  • Own the onboarding process for customers
  • Lead onboarding meetings and provide technical guidance
  • Address implementation questions from customers
  • Ensure existing customer environments are well-maintained
  • Communicate empathetically with customers
  • Deeply understand Recast’s products
  • Collaborate across teams to drive customer value
  • Problem-solve to meet customer needs
  • Work with highly-technical customers
  • Be a key part of the customer experience

Requirements

  • Strong communication skills
  • Technical knowledge of IT environments
  • Experience in customer success or onboarding roles
  • Problem-solving skills
  • Ability to work collaboratively
  • Empathy towards customer needs
  • Experience with software solutions
  • Understanding of compliance and security in IT
  • Willingness to learn and adapt
  • Experience in enterprise environments is a plus

Benefits

  • Opportunity to work in a rapidly growing company
  • Impact on thousands of enterprise organizations
  • Collaborative and supportive work environment
  • Professional development opportunities
  • Competitive salary and benefits package
  • Flexible working conditions
  • Work with a passionate team
  • Contribute to product improvement
  • Engage with a global customer base
  • Be part of a mission-driven organization
Recast Software logo

Recast Software

Recast Software, based in Minneapolis, MN, is a rapidly growing software company dedicated to empowering organizations in managing and supporting their users and devices. With a mission to simplify IT operations, Recast's solutions seamlessly integrate with existing IT infrastructures to enhance security, ensure compliance, and provide clear visibility across devices. The company serves thousands of enterprise clients in over 125 countries, impacting millions of devices and their users. Recast offers a blend of multi-tenant SaaS and on-premises applications, focusing on critical system software that helps organizations manage their endpoints effectively. With additional offices in Utrecht, Netherlands, and Jyväskylä, Finland, Recast is committed to creating a collaborative and people-centric culture while driving innovative technology strategies.

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