Technical Onboarding Manager - Remote

Overview

Recast Software is seeking a Technical Onboarding Manager to lead customers through their onboarding journey, ensuring a smooth transition and successful implementation of our solutions.

In Short

• Own the onboarding process for customers
• Lead onboarding meetings and provide technical guidance
• Address implementation questions from customers
• Ensure existing customer environments are well-maintained
• Communicate empathetically with customers
• Deeply understand Recast’s products
• Collaborate across teams to drive customer value
• Problem-solve to meet customer needs
• Work with highly-technical customers
• Be a key part of the customer experience

Requirements

• Strong communication skills
• Technical knowledge of IT environments
• Experience in customer success or onboarding roles
• Problem-solving skills
• Ability to work collaboratively
• Empathy towards customer needs
• Experience with software solutions
• Understanding of compliance and security in IT
• Willingness to learn and adapt
• Experience in enterprise environments is a plus

Benefits

• Opportunity to work in a rapidly growing company
• Impact on thousands of enterprise organizations
• Collaborative and supportive work environment
• Professional development opportunities
• Competitive salary and benefits package
• Flexible working conditions
• Work with a passionate team
• Contribute to product improvement
• Engage with a global customer base
• Be part of a mission-driven organization