Technical Customer Onboarding | Team Manager - Remote

Overview

As Team Leader of the Data Importation Department, you will play a crucial role in the company's operations, leading and developing the Data Migration Team. The management role focuses on KPI analysis, and creating tactical and operational plans while constantly seeking improvement and efficiency opportunities.

In Short

• Manage and support the professional development of a team of 5 Data Importation Analysts;
• Serve as the main point of contact for both Global & Local Structures regarding data migration;
• Provide support to your team and clients by resolving data-import-related issues;
• Identify business challenges through data analysis while developing innovative solutions;
• Ensure data security and confidentiality by implementing strict data security practices;
• Contribute to the development of detailed internal documentation related to import processes.

Requirements

• Higher Education in Data Processing or other IT-related fields;
• Excellent English communication skills;
• Experience leading people, especially Customer Success or IT Support teams;
• Advanced Excel and SQL skills;
• Great analytical thinking skills;
• Basic knowledge of programming languages like Python and R;
• A sense of urgency and ownership to effectively address critical issues.

Benefits

• Compensatory time off (Banco de Horas);
• Vale-Transporte;
• Food/Market Voucher;
• Medical, Dental, and Group Life Insurance;
• Pet Plan;
• iFeel app for emotional comfort;
• Gympass for you and up to 3 people!
• Payroll loan services, eligible after 6 months of employment;
• Stock Options - eligible after 6 months of employment;
• Birthday Day Off;
• Daycare Assistance;
• Partnership Club with discounts;
• Referral Program offers up to R$600 per person;
• Leave of Absence/Time-off for personal matters.