Compliance & Disputes Specialist - Remote

Overview

Riipen is looking for Compliance & Disputes Specialists to oversee user escalations, payment disputes, and compliance-related inquiries across our platform. In this role, you will manage high-level user concerns, oversee verification processes, and ensure fair and well-documented resolutions for disputes. Your ability to analyze cases, render decisions, and maintain accurate compliance records will be essential in upholding trust and integrity within Riipen’s ecosystem.

In Short

• Handle escalated user inquiries related to disputes and compliance issues.
• Investigate and resolve complex user disputes.
• Oversee ID verification processes.
• Work cross-functionally with customer success, legal, and operations teams.
• Own all payment disputes and manage escalated payments.
• Render decisions on escalated cases and maintain clear records.
• Continuously assess and refine compliance workflows.
• Identify trends in escalations and provide recommendations.
• 2+ years of experience in compliance or dispute resolution.
• Experience with ID verification and financial transactions.

Requirements

• Strong analytical mindset and attention to detail.
• Comfortable handling high-stakes customer interactions.
• Ability to work independently and collaboratively in a remote environment.
• Experience using Hubspot, Intercom, G-Suite, and Slack is a plus.
• Experience in ed-tech is a bonus.

Benefits

• 4 weeks of annual vacation.
• Paid sick leave.
• Extended Health and Dental benefits from your first day.
• Great work-from-home setup.
• Learning & Development Stipend after 6 months of employment.