Senior Client Success Manager, Pharmacy Benefit Management - Remote

Overview

We are seeking a dynamic and experienced Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.

In Short

• Responsible for the overall relationship with assigned PBM clients, managing ongoing client touchbases, contract deliverables, and ensuring overall client satisfaction.
• Maintain regular contact with clients and internal team members regarding ongoing pharmacy operations.
• Initial point of contact for day-to-day operational inquiries and leads client meetings.
• Partner with Implementation team during new client implementations for seamless transitions.
• Gather client requirements for annual open enrollment processes.
• Participate in client webinars and training sessions.
• Identify trends and work with operations to take preventative measures.
• Ensure all requirements and deliverables are met timely and accurately.
• Support Rightway partners with interpreting plan designs and resolving inquiries.
• Maintain understanding of industry trends and provide insights to clients.

Requirements

• Bachelor’s Degree required, Master’s preferred.
• 5-8 years of experience in pharmacy operations.
• Detail-oriented with strong consultative and presentation skills.
• Solid client management skills and pharmacy benefit knowledge.
• Effective problem-solver with strong communication skills.
• Ability to prioritize and manage through change.
• Basic knowledge of Excel, Google Sheets, PowerPoint, and Google Slides.

Benefits

• Competitive salary with bonus potential.
• Remote work flexibility.
• Opportunities for professional growth.
• Inclusive company culture.
• Comprehensive healthcare benefits.
• Supportive team environment.