Customer Support Associate with CAD 3D - Remote

Overview

As a Customer Support Associate at Revalize, you will provide superior software support to clients, focusing on analyzing and troubleshooting technical issues while gaining professional experience.

In Short

• Provide excellent customer service aligned with Revalize values.
• Support incoming queries and issues related to proprietary software solutions.
• Identify, evaluate, and prioritize end-user issues for successful resolution.
• Adhere to customer service and documentation standards.
• Respond to first-level support requests and escalate as needed.
• Contribute to the improvement of knowledgebase articles and documentation.
• Maintain a quiet work area for business meetings over calls.

Requirements

• Technical background in drafting, engineering, or architecture.
• Expertise in 3D CAD systems (Inventor, SolidWorks, etc.).
• Excellent written and spoken skills in Polish, German, and English.
• Enjoyment of problem-solving.
• Experience in customer service.
• Ability to communicate complex topics understandably.
• Familiarity with Windows software operation and troubleshooting.

Benefits

• Confidentiality of personal information according to EEO guidelines.
• Opportunity to complete a behavioral and aptitude test for application.
• Standard working hours defined for different time zones.