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Customer Engagement Manager (Gainsight Focus) - Remote

Posted 4 days ago
Sales / Business
Full Time
USA

Overview

We are seeking a highly skilled Gainsight Expert who specializes in designing, implementing, and optimizing NPS and behavior-based campaigns. The ideal candidate will have in-depth knowledge of Gainsight's platform, the ability to leverage customer data to create and manage targeted campaigns, and strong data analytics skills to drive decision-making.

In Short

  • Lead the creation and management of behavior-based campaigns in Gainsight.
  • Utilize Gainsight’s features to optimize campaigns.
  • Leverage data analytics to measure campaign performance.
  • Work cross-functionally with Sales, Product, and Marketing teams.
  • Create regular reports for leadership on campaign success.
  • Strong project management skills required.
  • Excellent verbal and written communication skills needed.
  • Experience with Salesforce or similar CRM systems.
  • Gainsight Certification is a plus.
  • Experience in SaaS or technology industries preferred.

Requirements

  • Extensive hands-on experience with the Gainsight platform.
  • Proven experience in creating behavior-driven campaigns.
  • Strong proficiency in data analytics.
  • Ability to manage multiple campaigns simultaneously.
  • Ability to present data insights clearly.
  • Basic understanding of SQL is a plus.

Benefits

  • Generous health, dental, & vision benefits package.
  • Flexible paid time off.
  • 11 paid company holidays.
  • 401k + matching.
  • Parental leave.
  • Access to RethinkCare platform supporting neurodiversity.

RethinkFirst

RethinkFirst

RethinkFirst is a pioneering organization dedicated to supporting the neurodiversity community through innovative, human- and web-based programs. Their flagship service, RethinkCare, offers effective and affordable clinical best practice tools tailored for various populations, including parents of children with learning and behavioral needs, neurodivergent employees, and their managers. Developed by leading clinicians, RethinkFirst empowers individuals to enhance their skills and well-being through personalized consultations and resources, fostering a nurturing environment that promotes productivity and reduces stress in both home and workplace settings. The company is committed to inclusivity and diversity, ensuring a workplace free from discrimination and celebrating the unique differences of its employees.

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