Customer Engagement Manager (Gainsight Focus) - Remote

Overview

We are seeking a highly skilled Gainsight Expert who specializes in designing, implementing, and optimizing NPS and behavior-based campaigns. The ideal candidate will have in-depth knowledge of Gainsight's platform, the ability to leverage customer data to create and manage targeted campaigns, and strong data analytics skills to drive decision-making.

In Short

• Lead the creation and management of behavior-based campaigns in Gainsight.
• Utilize Gainsight’s features to optimize campaigns.
• Leverage data analytics to measure campaign performance.
• Work cross-functionally with Sales, Product, and Marketing teams.
• Create regular reports for leadership on campaign success.
• Strong project management skills required.
• Excellent verbal and written communication skills needed.
• Experience with Salesforce or similar CRM systems.
• Gainsight Certification is a plus.
• Experience in SaaS or technology industries preferred.

Requirements

• Extensive hands-on experience with the Gainsight platform.
• Proven experience in creating behavior-driven campaigns.
• Strong proficiency in data analytics.
• Ability to manage multiple campaigns simultaneously.
• Ability to present data insights clearly.
• Basic understanding of SQL is a plus.

Benefits

• Generous health, dental, & vision benefits package.
• Flexible paid time off.
• 11 paid company holidays.
• 401k + matching.
• Parental leave.
• Access to RethinkCare platform supporting neurodiversity.