The Senior Customer Success and Support Data Programs Analyst plays a crucial role in leveraging data analytics to enhance business processes and customer experiences in a SaaS environment.
In Short
Work closely with business leaders to identify data-driven enhancements.
Gather, organize, and analyze data from various sources.
Program manage all Customer Success and Support data analysis projects.
Develop data frameworks and tools for business analysts.
Support annual planning and financial forecasting.
Exceptional data analysis and visualization skills required.
Strong communication and collaboration abilities needed.
Drive new ideas and opportunities through influence.
Process and data-driven mindset essential.
Work in a fast-paced environment with changing priorities.
Requirements
Bachelor’s degree in business, data analytics, finance, or related field.
7+ years of business operations experience in a SaaS business.
5+ years in data strategy, business operations, or management consulting.
Strong proficiency in data analytics tools such as Domo, Tableau, SQL.
Experience with data sources like Snowflake and Azure Synapse.
Outstanding data visualization skills.
Ability to collaborate across all organizational levels.
Strong bias for action and ability to self-start.
Benefits
Salary range of $96,400 - $144,600.
Comprehensive medical benefits, fully paid for employees.