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Senior Customer Success & Support Data Programs Analyst - Remote

Posted 2 days ago

Overview

The Senior Customer Success and Support Data Programs Analyst plays a crucial role in leveraging data analytics to enhance business processes and customer experiences in a SaaS environment.

In Short

  • Work closely with business leaders to identify data-driven enhancements.
  • Gather, organize, and analyze data from various sources.
  • Program manage all Customer Success and Support data analysis projects.
  • Develop data frameworks and tools for business analysts.
  • Support annual planning and financial forecasting.
  • Exceptional data analysis and visualization skills required.
  • Strong communication and collaboration abilities needed.
  • Drive new ideas and opportunities through influence.
  • Process and data-driven mindset essential.
  • Work in a fast-paced environment with changing priorities.

Requirements

  • Bachelor’s degree in business, data analytics, finance, or related field.
  • 7+ years of business operations experience in a SaaS business.
  • 5+ years in data strategy, business operations, or management consulting.
  • Strong proficiency in data analytics tools such as Domo, Tableau, SQL.
  • Experience with data sources like Snowflake and Azure Synapse.
  • Outstanding data visualization skills.
  • Ability to collaborate across all organizational levels.
  • Strong bias for action and ability to self-start.

Benefits

  • Salary range of $96,400 - $144,600.
  • Comprehensive medical benefits, fully paid for employees.
  • 401k with matching.
  • Equity Option Grant.
  • Unlimited PTO plus company holidays.
  • Wellness initiatives.

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