Senior Customer Success & Support Data Programs Analyst - Remote

Overview

The Senior Customer Success and Support Data Programs Analyst plays a crucial role in leveraging data analytics to enhance business processes and customer experiences in a SaaS environment.

In Short

• Work closely with business leaders to identify data-driven enhancements.
• Gather, organize, and analyze data from various sources.
• Program manage all Customer Success and Support data analysis projects.
• Develop data frameworks and tools for business analysts.
• Support annual planning and financial forecasting.
• Exceptional data analysis and visualization skills required.
• Strong communication and collaboration abilities needed.
• Drive new ideas and opportunities through influence.
• Process and data-driven mindset essential.
• Work in a fast-paced environment with changing priorities.

Requirements

• Bachelor’s degree in business, data analytics, finance, or related field.
• 7+ years of business operations experience in a SaaS business.
• 5+ years in data strategy, business operations, or management consulting.
• Strong proficiency in data analytics tools such as Domo, Tableau, SQL.
• Experience with data sources like Snowflake and Azure Synapse.
• Outstanding data visualization skills.
• Ability to collaborate across all organizational levels.
• Strong bias for action and ability to self-start.

Benefits

• Salary range of $96,400 - $144,600.
• Comprehensive medical benefits, fully paid for employees.
• 401k with matching.
• Equity Option Grant.
• Unlimited PTO plus company holidays.
• Wellness initiatives.