Senior Customer Data Analyst - Remote

Overview

As a Senior Customer Data Analyst at Versapay, you will empower customer-facing teams with data-driven insights to enhance customer experience and retention strategies.

In Short

• Become an expert in Versapay's customer lifecycle and support landscape.
• Generate actionable insights from customer success behaviors and support interactions.
• Create frameworks for evaluating customer success initiatives.
• Optimize customer support channels for improved efficiency.
• Collaborate with teams to ensure accurate data collection across touchpoints.
• Map and analyze the customer journey to identify engagement drivers.
• Engage with leadership to develop a cohesive vision for customer experience improvement.

Requirements

• Degree in a quantitative field with 5+ years of experience in customer analytics.
• Ability to influence cross-functional teams with data insights.
• Knowledge of statistical methods and predictive modeling.
• Advanced SQL skills and proficiency in Python/R.
• Experience with BI tools like Tableau or Power BI.
• Strong business acumen and communication skills.
• Ability to present complex ideas to diverse audiences.

Benefits

• Work in a collaborative and diverse environment.
• Opportunity to drive impactful business decisions.
• Engage with a large customer base and facilitate significant transactions.