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Senior Customer Data Analyst - Remote

Posted 9 weeks ago
Data Analysis
Full Time
CA, USA

Overview

As a Senior Customer Data Analyst at Versapay, you will empower customer-facing teams to make strategic decisions and drive optimal customer outcomes through data-driven insights.

In Short

  • Analyze key customer touchpoints to improve customer experience.
  • Identify opportunities to optimize support processes.
  • Guide customer retention strategies.
  • Collaborate with Customer Success, Customer Care, and Professional Services teams.
  • Report to the VP of Analytics.
  • Leverage expertise to uncover insights.
  • Adapt to a broad and dynamic customer landscape.
  • Drive efficiency through data-driven insights.
  • Support strategic and operational decision-making.
  • Contribute to a value-based obsession with customers.

Requirements

  • Strong analytical skills.
  • Experience in data analysis and customer success.
  • Ability to collaborate effectively.
  • Strong business acumen.
  • Adaptability in a dynamic environment.

Benefits

  • Work in a customer-focused environment.
  • Be part of a diverse team.
  • Opportunities for professional growth.
  • Engage in a culture that values collaboration.
  • Contribute to impactful projects.
Versapay logo

Versapay

Versapay is a dynamic company focused on enhancing the Accounts Receivable process for growing businesses through its innovative Efficiency Suite. By automating invoicing, facilitating B2B payments, and streamlining cash application with AI, Versapay simplifies the invoice-to-cash journey. The company integrates seamlessly with leading ERPs and offers a self-serve payment portal, enabling collaboration between businesses and their customers. With a strong presence in the U.S. and Canada, Versapay serves over 10,000 customers and processes more than 110 million transactions annually, amounting to over $170 billion in payment volume. Owned by Great Hill Partners, Versapay is committed to customer obsession, teamwork, diversity, and continuous improvement, making it a leader in the financial technology space.

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