Customer Experience Associate - Remote

Overview

As a Customer Experience (CX) Associate, you’ll play a key role in helping Renew Home deliver exceptional support to our users as we scale to a nationwide product.

In Short

• Serve as a trusted advocate for users, ensuring their questions are answered with empathy and efficiency.
• Guide users through processes like connecting utility accounts and onboarding.
• Troubleshoot user issues and identify root causes.
• Manage daily workflows to meet team service targets.
• Participate in team stand-ups to share updates and opportunities for improvement.
• Communicate effectively through email and live chat.
• Collaborate with teammates to improve customer experience.
• Work regular hours (Monday-Friday) for consistent support.

Requirements

• Strong communication skills.
• Ability to troubleshoot and resolve issues.
• Experience in customer support roles.
• Ability to manage workflows effectively.
• Empathy and a user-centric approach.

Benefits

• Opportunity to work in a mission-driven team.
• Potential for professional growth and development.
• Inclusive and equitable work environment.