Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for delivering exceptional customer service by processing financial transactions and providing tailored banking solutions.

In Short

• Process financial transactions such as deposits and withdrawals.
• Understand customer needs to recommend suitable banking solutions.
• Respond to and resolve customer concerns effectively.
• Achieve assigned goals and promote banking solutions.
• Connect personally with customers to enhance their experience.
• Maintain a positive and diverse work environment.
• Deliver quality customer experiences and recommend operational improvements.
• Participate in personal performance development.
• Utilize strong organizational and time management skills.
• Engage in regular development conversations with management.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Dynamic communication skills, both verbal and written.
• Ability to handle multiple tasks and changing priorities.
• Detail-oriented with a go-getter attitude.
• Experience in customer service is essential.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Reward and recognition programs.
• Comprehensive training and onboarding sessions.
• Supportive and inclusive work environment.