Customer Experience Associate - Remote

Overview

Homebound is on a mission to make it possible for anyone, anywhere, to build a home using technology. Created by an experienced team of construction, real estate, design, and technology experts, Homebound is transforming the residential construction industry by improving the costly and inefficient process of building a home.

In Short

• Lead client communication after contract signing.
• Facilitate internal collaboration across teams.
• Track and communicate project progress to clients.
• Manage change request process for contracts.
• Schedule and lead client meetings at major milestones.
• Become an expert on Homebound’s client-facing technology.
• Advocate for clients internally to shape decision-making.
• Partner cross-functionally with various teams.
• Identify trends and systemic issues for improvement.

Requirements

• Minimum of 1 year of experience in a customer-facing role.
• Unwavering attention-to-detail.
• Excellent written and verbal communication skills.
• Proactive and creative problem-solving skills.
• Curiosity and drive to improve processes.
• Strong follow-through and ability to execute independently.
• Confidence in presenting to various stakeholders.
• Patience and emotional composure under pressure.
• Positive attitude and flexible approach to change.

Benefits

• Building a diverse and inclusive workforce.
• Encouragement to apply even if not meeting 100% of qualifications.
• Information about benefits available on the company page.