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Customer Experience Associate - Remote

Posted 3 days ago
Customer Service
Full Time
Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust is responsible for delivering exceptional customer service by processing financial transactions and providing information on banking solutions.

In Short

  • Process financial transactions accurately.
  • Understand customer needs and recommend solutions.
  • Resolve customer concerns using standard procedures.
  • Achieve business objectives by promoting banking solutions.
  • Connect with customers to advise them on banking processes.
  • Promote a positive work environment and team effectiveness.
  • Deliver quality customer experiences.
  • Participate in personal performance development.
  • Identify opportunities for operational improvements.
  • Engage in training and onboarding sessions.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration and organizational skills.
  • Hands-on knowledge of MS Office (Word, Excel, Outlook).
  • Detail-oriented and capable of handling changing priorities.
  • Dynamic communicator with established customer experience skills.

Benefits

  • Competitive salary and compensation opportunities.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development and mentorship programs.
  • Reward and recognition programs.
Meloche Monnex logo

Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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