Customer Success Manager, MM/ENT - EMEA - Remote

Overview

The Customer Success Manager will be a trusted advisor and advocate for customers, managing the entire customer lifecycle from onboarding to partnership.

In Short

• Manage customer relationships to ensure retention and satisfaction.
• Implement Customer Success Plans and set goals.
• Deliver business reviews and collaborate with sales.
• Identify upselling and cross-selling opportunities.
• Educate customers on product use and monitor customer health.
• Work asynchronously and prioritize work-life balance.
• Provide high-quality service delivery.
• Use feedback to improve team processes.
• Fluent in English with strong communication skills.
• Passionate about problem-solving across various scenarios.

Requirements

• Expertise in customer lifecycle management.
• Proven track record in customer growth and development.
• Experience with complex implementation projects.
• Attention to detail and strong communication skills.
• Ability to understand client needs and suggest solutions.
• Fluent in English, both written and spoken.
• Strong problem-solving skills.
• Ability to manage a medium-sized book of clients.
• Experience in setting and achieving customer success goals.
• Ability to address different stakeholders effectively.

Benefits

• Work from anywhere with flexible hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options and learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events.
• Flexible paid time off.
• Asynchronous work culture promoting work-life balance.
• Competitive benefits tailored to different countries.
• Commitment to fair and unbiased compensation.