Customer Success Manager - EMEA - Remote

Overview

The Customer Success Manager will drive strategic account management and build high-impact relationships with enterprise clients, ensuring alignment between customer objectives and product strategy.

In Short

• Manage 20 enterprise and strategic client relationships.
• Lead onboarding and long-term adoption initiatives.
• Analyze customer usage to increase product adoption.
• Own commercial outcomes including renewals and expansions.
• Shape the Customer Success organization with scalable solutions.
• Act as the voice of the customer internally.

Requirements

• 7-9 years of experience in Customer Success or Account Management.
• Proven success in delivering value for customers using technical products.
• Strong commercial acumen with renewal and expansion goals.
• Builder mindset focused on operational excellence.
• Exceptional communication and relationship management skills.
• Analytical and creative problem-solving abilities.
• Fluency in English; additional languages are a plus.

Benefits

• Innovative culture with opportunities to define AI trajectory.
• Growth paths and opportunities to drive impact.
• Professional development support through a stipend.
• Annual discretionary stipend for social travel.
• Annual company offsite in various locations.
• Monthly co-working stipend for remote workers.