Customer Care Associate EMEA - Remote

Overview

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

In Short

• Support standard users across various verticals.
• Provide customer support via email and live messaging.
• Strong problem-solving skills required.
• 1-3 years of experience in Customer Support or Enablement.
• Experience with CRM tools is essential.
• Collaborate with multiple stakeholders.
• Excellent communication and team collaboration skills.
• Fluent in English, both written and spoken.
• Experience working remotely or in fast-paced environments.
• Familiarity with HR, Payroll, Healthcare, and Pension systems preferred.

Requirements

• Strong problem-solving skills with a passion for enhancing customer journeys.
• 1-3 years of experience in Customer Support or Customer Enablement.
• Hands-on experience in Live Chat and Email Support.
• Experience using CRM tools.
• Ability to collaborate with various stakeholders.
• Excellent communication skills.
• Interest in modern web technologies.
• Fluent in written and spoken English.
• Experience working remotely.
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local social events or co-working spaces.