Core Customer Success Manager EMEA - Remote

Overview

As a Core Customer Success Manager - Special Assignments, you will collaborate with the Core Customer Success team to ensure customer retention and continuity of care for your book of business. You will build relationships, engage in problem-solving, and work with Sales to identify expansion opportunities.

In Short

• Collaborate with the Customer Success team to maintain business continuity.
• Build strong relationships with customers and advocate for their needs.
• Identify upselling and cross-selling opportunities.
• Engage in special projects requiring Customer Success Manager input.
• Monitor customer health to prevent churn.
• Educate and train customers on product use.
• Provide feedback to improve team processes.
• Ensure high-quality service delivery.
• Use internal tools to document customer updates.
• Act as a trusted advisor on product functionality.

Requirements

• Strong expertise in customer lifecycle management.
• Proven track record in customer growth and development.
• Experience managing complex implementation projects.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to communicate effectively with various stakeholders.
• Excellent adaptability to manage diverse customer needs.
• Collaborative attitude and teamwork skills.
• Fluent written and spoken English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.