Account Manager, SMB - AMER - Remote

Overview

The Account Manager for SMB at Remote will manage the entire sales cycle, focusing on customer retention and expansion opportunities while building strategic partnerships.

In Short

• Manage the entire sales cycle for existing customers.
• Identify new expansion, upsell, and cross-sell opportunities.
• Build and nurture customer relationships.
• Collaborate with cross-functional teams to ensure customer success.
• Develop and execute sales strategies.
• Understand and meet the unique communication needs of SMBs.
• Present Remote’s services effectively to clients.
• Drive revenue growth through effective account management.
• Participate in strategic events to enhance customer relationships.
• Maintain accurate reporting and forecasting of sales outcomes.

Requirements

• 5+ years of Account Management or related SaaS sales experience.
• Strong ability to retain and grow customer accounts.
• Excellent communication skills, both verbal and written.
• Ability to develop strategic roadmaps based on customer needs.
• Proficient in sales processes and tactics.
• Self-motivated and able to work independently.
• Resilient with a positive attitude.
• Strong business acumen and integrity.
• Efficient in multitasking and time management.
• Customer-focused with a desire to excel in a client-facing role.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.