Contact Center Implementation Manager - Remote

Overview

As a CCaaS (Contact Center as a Service) Implementation Manager, you will ensure clients receive an exceptional onboarding experience and achieve maximum value from their contact center platform.

In Short

• Deploy and configure contact center platforms for multiple brands and industries.
• Serve as the internal escalation point and client liaison.
• Collaborate with the team to develop best practices.
• Work closely with clients to understand product adoption patterns.
• Support operational excellence for onboarding and platform performance.

Requirements

• Technical expertise in cloud-based solutions.
• Experience in client engagement and support.
• Strong problem-solving skills.
• Ability to collaborate with cross-functional teams.

Benefits

• Opportunity to work with leading U.S. marketing agencies.
• Engage with top talent in Latin America.
• Be part of a dynamic and growing industry.