Senior Customer Success Manager - MM/Ent - APAC - Remote

Overview

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Customer Success Manager, as part of our Customer Experience team.

In Short

• Be the trusted business partner for complex and enterprise-type opportunities.
• Be a subject matter expert on Remote's offerings and the globally distributed workforce.
• Identify and drive strategic initiatives to enhance Customer Success capabilities.
• Build relationships across Remote teams to improve alignment and impact.
• Coach and mentor junior members of the Customer Success team.
• Develop a deep understanding of customer business and technical objectives.
• Grow clients into long-term partners and own client retention and expansion.
• Identify upselling and cross-selling opportunities.
• Maintain knowledge of market trends and competitive insights.
• Engage with customer stakeholders regularly.

Requirements

• Proven track record as a Senior/Enterprise Customer Success Manager.
• Experience managing complex large clients autonomously.
• Strong communication and presentation skills.
• Ability to understand business requirements and technical problems.
• Experience building relationships with senior customer executives.
• Identify new opportunities for up-sell and cross-sell.
• Effective communicator with internal teams.
• Experience mentoring new team members.
• Fluent in written and spoken English.
• Experience working remotely is a plus.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events.