Payroll Client Services Specialist - Remote

Overview

This position offers an opportunity to advance your career in payroll and customer service within a fast-paced, innovative company that is making a global impact on the future of work.

In Short

• Act as the first line of support for complex multi-country global payroll inquiries.
• Offer expert advice on navigating differences in payroll practices and tax considerations across various countries.
• Work with internal teams to resolve complex payroll issues.
• Collaborate closely with CSMs to deliver proactive updates and best-practice guidance.
• Proven experience in managing multi-country Global Payroll.
• Strong verbal and written communication skills in English.
• Ability to analyze payslips and detect discrepancies.
• Thrive in a dynamic, fast-paced environment.
• Collaborative mindset with experience working alongside cross-functional teams.
• Excellent research and organizational skills.

Requirements

• Proven experience in managing multi-country Global Payroll.
• Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday).
• Experience in client-facing roles supporting high-touch Enterprise accounts.
• Strong problem-solving skills and ability to analyze payroll data.
• Excellent communication skills in English; additional European languages are a plus.
• Ability to adapt to changing priorities across different jurisdictions.
• Experience working alongside cross-functional teams.
• Strong analytical mindset with process documentation skills.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.