Maintenance Coordinator - Remote

Overview

We are seeking an experienced Maintenance Coordinator to support our property management team across multiple portfolios (“Pods”). Each Pod consists of a Property Manager (PM) and Assistant Property Manager (APM), and this role will provide centralized support to all three.

In Short

• Maintenance Coordination: Triage incoming maintenance requests, troubleshoot issues, and assign appropriate vendors.
• Phone Support: Answer and manage the maintenance line, triaging calls and inquiries from owners, residents, and vendors.
• Work Order Management: Create, update, and follow up on work orders to ensure timely and efficient resolution.
• Vendor Coordination: Communicate with vendors for scheduling, updates, and problem-solving; ensure all work orders are completed and documented.
• Research & Troubleshooting: Assist PMs and APMs by investigating assigned maintenance issues, finding vendor solutions, and recommending next steps.
• Documentation: Maintain accurate records of communications, work orders, and maintenance activity in the system.
• Collaboration: Work closely with all Pods to ensure maintenance issues are addressed promptly and service levels are consistently met.

Requirements

• 2+ years of experience in maintenance coordination or a similar role in property management or real estate.
• Strong troubleshooting skills and ability to make quick, informed decisions.
• Excellent written and verbal communication skills in English (client/vendor/tenant facing).
• Proven ability to handle multiple priorities and meet deadlines.
• Strong organizational and follow-up skills.
• Comfortable working remotely and managing communication across multiple teams.
• Familiarity with property management software or maintenance ticketing systems preferred.

Benefits

• Experience working in a property management or real estate environment.
• Knowledge of common residential maintenance issues and vendor coordination best practices.
• Ability to remain calm under pressure and handle urgent situations professionally.