Bilingual Service Delivery Manager - Remote

Overview

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, pricing and promotion strategies, all within our unified platform.

In Short

• You are directly responsible for delivery of selected services toward a set of customers
• Driving customer Service meetings and follow up on SLA’s
• Driving customer value through Value development projects
• You will develop and maintain RELEX-wide service delivery processes
• Monthly invoicing
• Driving customer satisfaction through customer engagement and business understanding
• Financial responsibility for your profitability of your accounts

Requirements

• At least 5 years of relevant experience in a customer facing Service management position in the tech industry
• Strong experience on ITIL based Service management and process development including incident management, change management, business continuity management
• Proven capabilities to deliver measurable value in high-speed environments
• Excellent coordination skills
• Strong will to learn how our products operate and deliver world-class service

Benefits

• Flexible work hours and the possibility to work remotely
• Focus on a high-growth territory
• International working environment and learning opportunities in a rapidly growing software company with a respectful, professional yet easygoing atmosphere
• A fun, ambitious, and committed team of smart people to work with
• A position where you can help retailers fight against food waste