Provider Success Manager - Remote

Overview

As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate closely with the Customer Experience team and will be responsible for scheduling education, shadow, and debrief sessions; building relationships with individual clinicians; identifying and escalating barriers to adoption; and recommending opportunities to improve onboarding, clinician communication, and user feedback processes.

In Short

• Plan, manage, and oversee the entire user education strategy for clients.
• Work with client leadership for User Acceptance Testing (UAT).
• Schedule education, shadow, and debrief sessions for providers.
• Conduct on-site check-ins or refresher sessions quarterly or bi-annually.
• Identify and address gaps or inefficiencies in provider education.
• Collaborate with cross-functional teams to refine training methods.
• Monitor utilization and prompt use as needed.
• Communicate status/resolution of feedback submitted.
• Must be able to travel 75% of the time.
• Report to the Director of Provider Success.

Requirements

• 4+ years of experience in healthcare or software application education.
• Operational proficiency with Epic or Cerner EHR platforms.
• Experience working with physicians or in a hospital setting.
• Able to confidently interface with physicians.
• Experience leading process improvement initiatives.
• Must be within an hour driving distance from a major airport.

Benefits

• 99% employer paid health benefits (Medical, Dental, and Vision).
• 18 PTO days/yr + 1 week holiday break.
• Annual $750 learning & development stipend.
• Company-sponsored team retreat + social events.
• A sabbatical program.