Provider Success Manager - Remote

Overview

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters.

In Short

• Manage and develop a High-Performing Team of 7-10 Provider Success Reps.
• Maintain and evolve the Thriver Program, identifying ways to recognize and support top-performing providers.
• Partner closely with teams across Credentialing, Product, Finance, Clinical Excellence, and other Provider Experience functions to drive operational efficiency and elevate the provider experience.
• Refine and implement scalable 1:1 account management strategies to deliver value to providers across their lifecycles.
• Identify, build, and implement cross-functional programs with the support of our Revenue Operations team.
• Track and monitor Provider NPS and lead cross-functional efforts to improve overall provider sentiment.

Requirements

• 5+ years of Customer Success Operations and Program Management experience.
• 3+ years of previous management experience in a customer success role with direct reports.
• Experience with CRM systems, preferably Hubspot.
• Familiarity with tools like Retool and Intercom is a plus.
• Comfortable working with spreadsheets and data, using insights to make strategic decisions for your team.
• Excel in fast-paced, dynamic environments, and adapt easily as priorities shift.
• A collaborative team player who values camaraderie and shared success.
• Passionate about transforming the mental healthcare landscape.

Benefits

• Drive impact within the mental healthcare landscape from day one.
• Comprehensive health insurance plans, including dental and vision.
• Wellness benefits including flexible working hours and time off.
• Company-wide winter break.
• Mental health mornings (2 hours each week).
• Wellness Stipend.
• In-office meals and snacks.
• Continuous learning opportunities.
• Competitive salary.
• Opportunity to help build a rapidly scaling start-up organization.