Specialist II, Release of Information Operations - Remote

Overview

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters.

In Short

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes.
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information.
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy.
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates.
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions.

Requirements

• 2+ years experience in Release of Information or medical records management.
• Health information management education and/or credentials are a plus.
• Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers.
• Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences.
• Have great attention to detail and an eye for process improvement.
• Experience in mental/behavioral health and/or tech is a plus (but not required).

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.