Community Care Team Manager - Remote

Overview

The Community Care Team Manager role holds a supervisory scope of work while balancing a small member portfolio, which reflects the work of the Community Guides at a leadership capacity. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program and its Community Guides.

In Short

• Supervise Community Guides and manage a small member portfolio.
• Lead remote Care Teams through change management.
• Facilitate regular meetings and performance reviews.
• Support training and development of new staff.
• Establish trusting relationships with members.
• Utilize various communication methods to engage with members.
• Ensure compliance with HIPAA and confidentiality policies.
• Participate in the Guide Interview process.
• Provide support and supervision to Guides.
• Contribute to community outreach efforts.

Requirements

• Bachelor’s degree in Social Work, Human Services, or related fields.
• Three years of program management/supervision experience.
• Five years of direct experience with local populations.
• Proficiencies in critical thinking and time management.
• Knowledge of crisis planning and case management.
• Strong relationship-building skills.
• Ability to develop and execute outreach plans.
• Working knowledge of Microsoft Office and video conferencing tools.

Benefits

• Competitive Salary Package.
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Savings with Company Match.
• Flexible Schedules and Remote Work.
• Technology Stipend.
• Mileage Reimbursement.
• Accrued Paid Time Off.
• Paid Family and Medical Leave.