Global Chain Connectivity Support - Remote

Overview

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.

In Short

• Monitor and troubleshoot live chain connectivity via platforms like Derbysoft, SynXis, etc.
• Support chain integrations post-go-live — ensuring feeds perform correctly and deliver expected availability and rates
• Analyse and improve Look-to-Book ratios across all connected chain hotels
• Identify and resolve connection issues related to rate mapping, availability gaps, or feed failures
• Apply bans or restrictions as needed to enforce contract terms or address performance issues
• Work with internal stakeholders (Chains Team, Connectivity, Product) to ensure smooth technical operations
• Keep clear documentation of issues, configurations, and optimisations for each chain integration
• Monitor health metrics across feeds and proactively flag abnormalities

Requirements

• Experience in technical support roles
• Familiarity with chain connectivity and switch platforms
• Strong analytical skills
• Attention to detail
• Ability to work collaboratively with internal teams

Benefits

• Work in a dynamic and innovative environment
• Remote working opportunity
• Collaborate with a talented team
• Opportunity for professional growth