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Connectivity Project Manager (Global) - Remote

Posted 3 weeks ago
Project Management
Full Time
Worldwide

Overview

This connectivity management role sits within the Vonage Carrier Management Team and is responsible for the strategic direction and co-ordination driving new API connectivity globally.

In Short

  • Manage end-to-end Carrier on-boardings for SMS, Voice and Numbers with CSPs Worldwide.
  • Liaise with account teams and carriers to ensure correct data received.
  • Create and support on-boarding and prioritisation principles for internal on-boarding flows.
  • Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners.
  • Prepare the materials and Support QBRs with CSPs.
  • Work with Vonage Quality, Engineering and Numbers teams to enhance services on-boarding practices and improve operating models.
  • Help with questions and queries related to product, process or general technical issues resolution.
  • Escalation on CSPs responses to engineering & quality teams.
  • Interpret and Analyze Quality test results & Raise quality test issues with carriers.
  • Coordination between Carriers and Engineering and quality teams.

Requirements

  • Knowledge and experience of in technical aspects on services worldwide for SMS, Voice and Number services.
  • Highly evolved strategic mindset capable of driving new initiatives from ideation to execution.
  • Experience leading complex technical projects involving extended virtual teams.
  • Knowledge of the cloud communications industry (UCaaS/ CCaaS and/or APIs).
  • Experience working with engineering and quality management teams.
  • Extensive experience working directly with Carriers (CSPs) for technical on-boarding.
  • Strong communication and interpersonal skills.
  • Fluent in English language skills.

Benefits

  • Discretionary Time Off.
  • Private Medical Insurance with optional dependent coverage.
  • Educational Assistance Reimbursement Program.
  • Opportunities for reimbursement for conferences, trainings, and other personal development events.
  • Hybrid work.
  • Kafeteria.
Vonage logo

Vonage

Vonage is a global leader in cloud communications, providing innovative solutions that empower businesses to connect with their customers through voice, messaging, and video services. With a strong commitment to compliance and regulatory standards, Vonage ensures that its commercial operations and new product development processes are aligned with legal requirements across various markets. The company leverages extensive telecom experience and a deep understanding of global communication products to deliver compliant contracting models and establish efficient governance processes, enabling it to operate effectively within its compliance risk appetite.

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