Connectivity Project Manager (Global) - Remote

Overview

This connectivity management role sits within the Vonage Carrier Management Team and is responsible for the strategic direction and co-ordination driving new API connectivity globally.

In Short

• Manage end-to-end Carrier on-boardings for SMS, Voice and Numbers with CSPs Worldwide.
• Liaise with account teams and carriers to ensure correct data received.
• Create and support on-boarding and prioritisation principles for internal on-boarding flows.
• Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners.
• Prepare the materials and Support QBRs with CSPs.
• Work with Vonage Quality, Engineering and Numbers teams to enhance services on-boarding practices and improve operating models.
• Help with questions and queries related to product, process or general technical issues resolution.
• Escalation on CSPs responses to engineering & quality teams.
• Interpret and Analyze Quality test results & Raise quality test issues with carriers.
• Coordination between Carriers and Engineering and quality teams.

Requirements

• Knowledge and experience of in technical aspects on services worldwide for SMS, Voice and Number services.
• Highly evolved strategic mindset capable of driving new initiatives from ideation to execution.
• Experience leading complex technical projects involving extended virtual teams.
• Knowledge of the cloud communications industry (UCaaS/ CCaaS and/or APIs).
• Experience working with engineering and quality management teams.
• Extensive experience working directly with Carriers (CSPs) for technical on-boarding.
• Strong communication and interpersonal skills.
• Fluent in English language skills.

Benefits

• Discretionary Time Off.
• Private Medical Insurance with optional dependent coverage.
• Educational Assistance Reimbursement Program.
• Opportunities for reimbursement for conferences, trainings, and other personal development events.
• Hybrid work.
• Kafeteria.