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Connectivity Project Manager (Global) - Remote

Posted 3 weeks ago

Overview

This connectivity management role sits within the Vonage Carrier Management Team and is responsible for the strategic direction and co-ordination driving new API connectivity globally.

In Short

  • Manage end-to-end Carrier on-boardings for SMS, Voice and Numbers with CSPs Worldwide.
  • Liaise with account teams and carriers to ensure correct data received.
  • Create and support on-boarding and prioritisation principles for internal on-boarding flows.
  • Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners.
  • Prepare the materials and Support QBRs with CSPs.
  • Work with Vonage Quality, Engineering and Numbers teams to enhance services on-boarding practices and improve operating models.
  • Help with questions and queries related to product, process or general technical issues resolution.
  • Escalation on CSPs responses to engineering & quality teams.
  • Interpret and Analyze Quality test results & Raise quality test issues with carriers.
  • Coordination between Carriers and Engineering and quality teams.

Requirements

  • Knowledge and experience of in technical aspects on services worldwide for SMS, Voice and Number services.
  • Highly evolved strategic mindset capable of driving new initiatives from ideation to execution.
  • Experience leading complex technical projects involving extended virtual teams.
  • Knowledge of the cloud communications industry (UCaaS/ CCaaS and/or APIs).
  • Experience working with engineering and quality management teams.
  • Extensive experience working directly with Carriers (CSPs) for technical on-boarding.
  • Strong communication and interpersonal skills.
  • Fluent in English language skills.

Benefits

  • Discretionary Time Off.
  • Private Medical Insurance with optional dependent coverage.
  • Educational Assistance Reimbursement Program.
  • Opportunities for reimbursement for conferences, trainings, and other personal development events.
  • Hybrid work.
  • Kafeteria.

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