Senior Customer Success Engineer - Remote

Overview

We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency.

In Short

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants.
• Support customers through proactive and reactive issue resolution.
• Capture and communicate customer insights to Rasa’s product and engineering teams.
• Participate in Rasa internal training and education sessions.
• Opportunity for growth within Rasa as a Resident AI Engineer.
• Work with technical and business decision-makers.
• Engage in coding, model deployment, and real-time issue resolution.
• Flexible hours and a dedicated remote budget.
• Health benefits and 401(k) contribution.

Requirements

• Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies.
• Experience with Python or Full Stack apps that run in the cloud.
• Nice to have experience managing on-prem licensed software solutions.
• Fluent in English, additional languages are a plus.
• Strong background in DevOps/MLOps and Machine Learning is a plus.

Benefits

• Flexible hours and a dedicated remote budget.
• A stipend for professional development & 6 paid education days.
• Unlimited PTO + paid sick leave + paid public holidays.
• A Macbook and other tech to help you to do your job.
• Health benefits (via TriNet).
• 401(k) contribution with up to 4% match.
• Equity options.
• Annual compensation range: 0-4 years: celling is avg. 125k USD p.y. // 4+ years: celling is 175k USD p.y.