Senior Fraud Operations Specialist - Remote

Overview

As a senior member of Ramp's Fraud Operations team, you will play a pivotal role in safeguarding the company and its customers against fraudulent activities.

In Short

• Analyze new account applications to detect potential fraud patterns.
• Evaluate transactional activity for anomalies indicative of fraud.
• Investigate alerts of first-party and third-party fraud.
• Collaborate with internal teams to resolve fraud-related issues.
• Communicate with customers to verify account activity and resolve disputes.
• Liaise with external stakeholders for investigations.
• Stay updated on emerging fraud trends and regulatory requirements.
• Perform root cause analyses and improve fraud controls.
• Document procedures and identify opportunities for process improvement.

Requirements

• Minimum 5 years of experience in fraud prevention or investigations.
• Experience in payments, invoices, or related industries.
• Excellent collaboration and communication skills.

Benefits

• 100% medical, dental & vision insurance coverage.
• 401k with employer match.
• Flexible PTO.
• Fertility HRA (up to $5,000 per year).
• WFH stipend for home office needs.
• Wellness stipend.
• Parental Leave.
• Relocation support to NYC or SF.
• Pet insurance.