Senior Operations Specialist - Remote

Overview

We're on the lookout for a Senior Operations Specialist to join Thatch. This role is vital for our company — you'll spearhead a multitude of projects and develop processes internally and externally to help Thatch’s Operations team scale. The Carrier Operations team sits at the crux of health insurance carriers, support, product and engineering. Our goal is to make healthcare simple for each and every member who joins our platform. In an industry like the US Healthcare system, the ability to make the process simple and effective can be a daunting task and we are looking for someone willing to tackle this head-on.

In Short

• Own our carrier integration roadmap — Project manage direct integrations and improve existing connections by expanding capabilities, reducing errors, and streamlining workflows.
• Drive operational reliability — Manage and continuously improve how we enroll and pay for members across carrier partners, ensuring accuracy and timeliness.
• Lead high-impact projects — Work cross-functionally to drive operational and product initiatives that enhance our platform and member experience.
• Develop escalation and incident protocols — Build clear playbooks and communication pathways between Support, Operations, and Carriers to ensure fast resolution of issues.

Requirements

• 7+ years in operations, consulting, or related fields at a high-growth startup or management consulting firm
• Track record of building project teams or launching new products/initiatives
• Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships
• Strong analytical, problem-solving, and organizational skills
• Bachelor's degree required; MBA or advanced degree is a plus

Benefits

• Experience in health insurance or benefits
• Vendor and operational management expertise
• Process improvements with measurable results
• Diverse job experience with proven significant impact