Product Operations Specialist | Travel - Remote

Overview

As a foundational member of our product operations organization, you will support Ramp’s product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features.

In Short

• Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product.
• Identify opportunities to automate, optimize, and refine processes for operational scaling.
• Become the foremost expert on the customer’s experience for your product set.
• Connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams.
• Partner with Product Operations leadership to refine the product operations team’s vision and mission.

Requirements

• Minimum 2 years working in product management, product operations, business operations, or consulting.
• Strong ability to use data to understand opportunities and query data via SQL.
• Experience working directly with customers through feedback requests and/or user research interviews.
• Experience leveraging qualitative feedback to create product recommendations.
• Ability to work in undefined spaces.
• Strong investigative and critical thinking skills.
• Familiarity with and expanding on internally used tools (dashboards).

Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k (including employer match on contributions made while employed by Ramp).
• Flexible PTO.
• Fertility HRA (up to $5,000 per year).
• WFH stipend to support your home office needs.
• Wellness stipend.
• Parental Leave.
• Relocation support to NYC or SF.
• Pet insurance.