Product Operations Specialist - Remote

Overview

Babylist Health is seeking a Product Operations Specialist to enhance daily operations, ensuring excellent patient experiences through optimized processes and effective communication.

In Short

• Streamline and improve daily operations for Babylist Health.
• Implement and optimize end-to-end system processes.
• Manage the Nikohealth system and monitor order processing KPIs.
• Collaborate with stakeholders during product launches and system updates.
• Utilize healthcare experience to identify process issues.
• Communicate effectively with cross-functional teams.
• Support Billing and Customer Support Managers.
• Own operational processes for new services.
• Maintain documentation and reporting for operational KPIs.
• Ensure efficient workflows for order processing.

Requirements

• Experience in healthcare operations.
• Knowledge of operations management.
• Strong project management skills.
• Excellent communication and organizational skills.
• Ability to analyze quantitative and qualitative data.
• Self-motivated and detail-oriented.
• Ability to learn systems and flag potential issues.
• Strong reporting and presentation skills.
• Comfortable communicating with stakeholders.

Benefits

• Remote-first company with supportive infrastructure.
• Positive impact on millions of lives.
• Work-life balance is prioritized.
• Competitive pay and career advancement opportunities.
• Comprehensive health benefits including medical, dental, and vision.
• Generous paid parental leave policy.
• 401(k) with company match.
• Perks for physical, mental, and emotional health.
• Flexible spending accounts.
• Commitment to diversity and inclusion.